Reschedule, Cancellation & Lock-Out Policy

As Cleaning by Design thrives and extends its commitment to infuse harmony into your home with top-notch, consistent cleanings, we’re enhancing our late cancellation/no-show policy to ensure the highest level of service through a strong team. Our company’s strength lies in our dedicated cleaners, who form the foundation of our team. To uphold a strong team, we prioritize consistent daily schedules for each cleaning technician to avoid wage losses.

Please review our updated policy below:

(UPDATED 01/18/2024)

RESCHEDULE / CANCELATION / LOCK-OUT POLICY

🚫 Cancellation Inquiry 🚫

Scheduled Services for Top to Bottom, General Cleaning, Post Construction, Move out/in Cleaning

At least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaning technician.

If a cleaning appointment is canceled less than 48 business hours’ in advance, a 50% rate of service will be charged based on the rate of your scheduled service.

Cancellations include:

• Unable to gain access to enter home

• Payment failing

• No running water

• No electricity

• No working A/C

🔔 Attention to Recurring Clients:

Skip Fee of weekly, bi-weekly, and monthly services are subject to an additional fee added to the following cleaning service:

• Weekly: $10 • Bi-weekly: $15 • Monthly: $30

📅 Looking to Reschedule Your Service?

• We acknowledge that unforeseen changes can occur in life. If you need to reschedule your service, please ensure that the new date is selected within 5 business days of your initially scheduled appointment.

• Rescheduling beyond 5 business days from the original service date are subject to incur a fee of $10 per week, outside the regular recurring schedule.

• Should a cleaning appointment be canceled with less than 48 business hours’ notice, a 50% service fee will apply based on your scheduled service rate. Despite any unforeseen circumstances, we’re dedicated to maintaining a refreshing home for you. Your loyalty means the world to us at Cleaning by Design, and we’re committed to delivering a harmonious, clean space. Please note, acts of nature are exceptions. For inquiries or assistance, contact us at (337) 442-0062. Thank you for choosing Cleaning by Design!